Privacy Policy
Tier One Surveillance
Effective Date: October 14, 2025
Last Updated: October 14, 2025
- Introduction
Tier One Surveillance (“Tier One,” “Company,” “we,” “our,” or “us”) is committed to protecting your privacy and handling personal information in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website https://tier1surveillance.com/ and any related pages, forms, or online services (collectively, the “Site”), or otherwise interact with us online.
By using the Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.
- Scope
This Privacy Policy applies to information we collect through the Site and our online communications.
Important note about security services: Tier One provides security and surveillance services that may involve site-specific practices (e.g., monitoring, incident reporting, access control, or video systems) performed under client direction and subject to applicable law and posted notices. Data collected at a client site may be governed by contractual terms and site notices, and Tier One may act as a service provider/processor depending on the engagement.
- Information We Collect
We may collect the following categories of information:
3.1 Information You Provide to Us
We may collect personal information you voluntarily provide, such as:
- Name, company, job title
- Email address and phone number (if provided)
- Mailing address (if provided)
- Information submitted through inquiry, quote, or contact forms
- Communications you send to us (including message content and attachments)
3.2 Information Collected Automatically
When you access the Site, we and our service providers may automatically collect:
- IP address
- Browser type, device identifiers, and operating system
- Date/time of access and referring/exit pages
- Pages viewed and interactions with the Site
- Approximate location inferred from IP address
3.3 Cookies and Similar Technologies
We may use cookies, pixels, tags, and similar technologies to operate the Site, remember preferences, improve performance, conduct analytics, and support marketing where permitted by law. You can manage cookies through your browser settings. If you block certain cookies, some Site features may not function properly.
3.4 Social Media and Third-Party Platforms
If you interact with our social media pages or connect through third-party platforms (where available), we may receive information you or the platform provides to us (e.g., name, handle, profile information, and engagement data), subject to your settings on those platforms.
- How We Use Your Information
We may use information collected through the Site for the following purposes:
- To operate, maintain, and secure the Site
- To respond to inquiries, request information, and provide customer support
- To provide quotes, proposals, scheduling communications, and business correspondence
- To improve Site performance, user experience, and our services
- To send administrative communications (e.g., changes to policies or service updates)
- To send marketing communications where permitted by law, and to allow you to opt out
- To detect, prevent, and investigate security incidents, fraud, or misuse
- To comply with legal obligations and respond to lawful requests
- How We Disclose Your Information
We may disclose your information in the following circumstances:
5.1 Service Providers
We may share information with vendors and service providers that perform services on our behalf, such as website hosting, analytics, IT support, email delivery, and customer relationship management tools. These parties are authorized to use information only as needed to provide services to us and are expected to protect it.
5.2 Legal Requirements and Protection of Rights
We may disclose information if we believe it is necessary to:
- Comply with applicable law, regulation, subpoena, court order, or lawful government request
- Investigate or remedy potential violations of our policies
- Protect the rights, property, and safety of Tier One, our users, clients, and others
5.3 Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be disclosed or transferred as part of that transaction, subject to reasonable safeguards.
5.4 Affiliates and Business Partners
We may share information with affiliates and business partners for operational purposes, service delivery, or legitimate business needs, consistent with this Privacy Policy and applicable law.
- No Website Transactions
Tier One does not process purchases or payments through the Site at this time.
- Data Retention
We retain personal information for as long as reasonably necessary to:
- Fulfill the purposes described in this Privacy Policy
- Maintain business records
- Resolve disputes and enforce agreements
- Comply with legal obligations
Retention periods vary depending on the type of information and applicable requirements.
- Security of Your Information
We use administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
- Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us so we can take appropriate action.
- Your Privacy Choices and Rights
Depending on where you live, you may have certain rights regarding your personal information, which may include the right to request access, correction, or deletion of your information, and to object to or restrict certain processing.
10.1 Marketing Emails
You may opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us at info@tier1surveillance.com. Operational or administrative messages may still be sent (e.g., responses to inquiries).
10.2 California Privacy Notice (California Residents)
If you are a California resident, you may have rights under the California Consumer Privacy Act as amended by the CPRA (“CCPA/CPRA”), including:
- The right to know the categories of personal information we collect, use, disclose, and the purposes for doing so
- The right to request deletion of personal information, subject to certain exceptions
- The right to correct inaccurate personal information
- The right to opt out of the “sale” or “sharing” of personal information as those terms are defined under CCPA/CPRA
- The right to not be discriminated against for exercising your rights
Sale/Sharing: Tier One does not sell personal information in exchange for money. Depending on how cookies/analytics and advertising tools are configured, certain disclosures may be considered “sharing” for cross-context behavioral advertising under California law. You may limit such disclosures by adjusting cookie settings in your browser and/or using available cookie preference tools on the Site (if implemented), and by contacting us as described below.
How to submit a request: Email info@tier1surveillance.com with the subject line “California Privacy Request.” We may need to verify your request before completing it.
- Third-Party Websites
The Site may include links to third-party sites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing information.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the Effective Date/Last Updated date. Your continued use of the Site after any update means you accept the updated policy.
- Contact Us
If you have questions or comments about this Privacy Policy or our privacy practices, contact us at:
Tier One Surveillance
Workshop Location: 17875 Von Karman Ave, Suite 150, Irvine, CA 92614
Email: info@tier1surveillance.com